Shipping and Returns

Our Warehouse

All orders are shipped via our warehouse in Brisbane, QLD. Should you wish to purchase them in store, your can find your closest stockist here.

Shipping Policy

All online orders are shipped via Australia Post, while wholesale orders are sent through Team Global Express.

  • Wholesale shipping costs vary based on order size and delivery location.
  • Online shipping rates depend on the products ordered and may arrive in multiple shipments if necessary.
  • Standard shipping typically takes 2–3 business days, while Express parcels usually arrive within 2 business days, depending on your location.
  • International Shipping typically takes 7 - 25 working days.
  • Currently we only offer standard shipping rates.

By accepting our shipping terms, you authorize the delivery personnel to leave your parcel in a secure location without requiring a signature. Missy Beebee is not responsible for lost or misplaced parcels, including those not collected from a designated pickup point within the required timeframe.

Returns & Exchanges 

Please choose carefully, refunds or exchanges are not permitted for change of mind for products ordered online or in our Retail Stores.

All of Missy Beebee's products are packaged and handled with care, so transit damage or faulty items is very rare, but should it occur please contact us at sales@missybeebee.com.au within 48 hours and we will assist to address any inconvenience as best we can.

To return faulty or damaged goods:

The item/items must be returned within 15 days of receipt. 

The product(s) must be new, i.e. unused, undamaged, unsoiled, and in their original packaging and/or tags attached. 

Email us at sales@missybeebee.com.au with your name, invoice number, product name, and reason for return and request for replacement. 

All freight costs for returns and deliveries of exchanges (excluding faulty goods) will be at the customer's expense. Missy Beebee can not be held responsible for any products lost/damaged in transit.

Australia:

Standard (4-7 working days)
Under $100 - $9.95
Over $100 - FREE 

Express (1-4 working days)
Under $100 - $14.95
$100-$200 - $19.95

International Shipping

  • International Shipping typically takes 7 - 25 working days.
  • Currently we only offer standard shipping rates.
  • Under $100 - $14.95
  • $100 - $250 - $24.95

FAQs

For further assistance, please do not hesitate to contact us at sales@missybeebee.com.au

All orders are typically processed on the same day if placed by 3pm. We ship Monday to Friday all over Australia, from our Brisbane Warehouse and offer same-day dispatch for express orders placed before 12 noon.
Absolutely! Simply select the express shipping option at checkout. Note that express deliveries will only be dispatched on the same day if placed before 12pm.
Yes! Please find details of our shipping rates above. If your country isn't listed or you're not able to make an order with your country selected please email sales@missybeebee.com.au and we will be happy to assist. Please note: the buyer is responsible for import duties and taxes. If delivery is refused and is returned to the sender, your order will be refunded less the original shipping costs. Unfortunately we cannot not mark any parcels as a ‘gift’ or ‘sample’ to avoid you paying taxes/import fees.
We take pride in ensuring all our products are carefully shipped. All orders are sent in card envelopes to avoid any damage. Sheet wraps are sent in heavy duty tubes so you can simply unroll and enjoy!